Shipping + Handling

Orders

We are able to process all orders from Monday to Friday.  For orders placed over the weekend or on holidays, we will process any order on the next occurring business day.  We aim to process all orders within 1-2 business days from receiving. Shipping will proceed after orders have been processed.

Shipping

We offer a flat rate shipping option of $11.50 for all orders within North America, and a $24.50 flat rate for most international shipments with the option to upgrade your international shipping with our $40 flat rate. However, shipping times will vary based on location with international destinations taking longer to arrive. Based on your location and desired timeframe for delivery, there may be additional shipping options available for added cost.  Someone from our order fulfillment team will contact you with shipping details with approximate delivery times estimated based on your location.

If you do not receive your order within the stated time frame, please contact us immediately. 

We will do our absolute best to ensure that any issues with delivery are resolved.  Please note that international shipments sent via ground are difficult to track but we will still endeavor to make sure that you receive your order within an acceptable time frame.

Complete Shipping Information

Please ensure all your shipping information including your full name, postal code and unit number (if applicable). In the event that inaccurate shipping information results in a package being returned to us the sender, we will have to assess a $10 fee to re-ship your order or we will cancel your order less the original shipping amount you paid.

Missing Parcels

In the event that your item shows as having been delivered but you did not receive your item, please let our Orders team known immediately at orders@thesunscreencompany.com. We will ask that you assist our inquiry process by responding to the courier’s investigation email. This will ensure we can conduct a proper investigation with the courier, have our items returned to us and promptly resend your order.